Claims Adjuster Job Description

Working for an insurance company, a Claims Adjuster investigates personal injury and property damage to determine how much money should be paid to a claimant.  

Your Claims Adjuster job description will typically be your first point of contact with your candidate audience. How you communicate the information in your job description will shape how potential candidates perceive the job duties, the value of the role to the company, the company culture, the organization of the hiring process, and the like. 

In a competitive marketplace, you want your job description to stand out so the most qualified candidates will be intrigued and motivated to apply. It’s about making an awesome first impression, and simply throwing together a generic job description won’t cut it. By putting extra time and attention into how you research, draft, and post your job description, you can make a big difference in the quality of applications and resumes you receive back. 

The job description template below will help you get started. Modify the template as needed to fit your particular business and job.

Claims Adjuster Job Description Template

We are currently searching for a Claims Adjuster who thrives on conducting investigative work. As the first step in a claims process, you will be responsible for gathering and analyzing information about a claimant’s personal injury or property damage. Working in the field, the information to be gathered includes photographs, videos, police reports, witness interviews, expert consultations, and the like. You will then use that information to support your conclusions about fault and compensation.

The successful candidate will have strong critical thinking skills, capable of seeing a full picture after assembling a number of pieces of information. Additionally, good judgment when deciding what information to pursue, strong math skills to calculate damage estimates, the ability to prepare and present reports, and effective time management and prioritization skills are essential.

Claims Adjuster Responsibilities:

  • Investigate the facts surrounding personal injury or property damage
  • Gather information from all relevant sources like photographs, videos, witness interviews, and expert consultations
  • Consider the entirety of a situation and draw conclusions about liability and compensation
  • Identify claims that are questionable or fraudulent
  • Prepare and submit reports of findings to the Claims Examiner
  • Assist the company when defending lawsuits brought by contesting claimants

Claims Adjuster Requirements:

  • Strong critical thinking and decision-making abilities
  • Meticulous attention to detail
  • Thrive working independently
  • Effective time management and prioritization skills for a heavy caseload 
  • Functional computer skills and experience working with spreadsheets like Excel
  • Familiarity with claims management software such as Xactimate or ClaimPilot
  • Basic math skills
  • Excellent verbal and written communication skills
  • Completion of Insurance Licensing Exam 
  • Bachelor’s degree in insurance, finance or similar field preferred

Wage Information

Median Annual and Hourly Pay:  $65,670 per year/$31.57 per hour

Annual salaries for Claims Adjusters in the top industries in which they worked:

  • Government $73,460

  • Direct Insurance (Except Life, Health, and Medical) Carriers $65,810

  • Agencies, Brokerages, and Other Insurance Related Activities $63,830

  • Direct Health and Medical Insurance Carriers $59,780

  • Administrative and Support Services $46,270

* Source for wage information: Bureau of Labor Statistics