When hiring a Director of Operations, look for exceptional academic and practical skills in finance, strong leadership and management qualities, and a firm grasp of operational strategies and procedures. To be successful in this role, a candidate must bring all three of these qualifications, not just one or two.
In your interview, the candidate should demonstrate the ability to view your organization from the “ten thousand foot level” and conceptually break down all of its moving parts. The Director of Operations role is not to come in and simply maintain the status quo, but instead to review all existing practices and procedures, identify what works and what is not optimizing productivity, collaborate with departments to design and make recommendations for improvement, and establish the team needed to implement improvements.
General interview questions (such as “Can you tell me about yourself?” and “Why are you looking for another job?”) are a great way to get to know your candidate’s personal history, interests and goals. However, be sure to add inquiries specific to the role they’re interviewing for, so you can gain valuable insights into their likelihood of success in that position.
Below are Director of Operations interview questions to help you get started:
What is your approach when interacting with the various departments of a company?
What you want to hear: A strong Director of Operations will realize the importance of interaction and support across all departments in the company. Look for a candidate who is interested in growing the business as a whole, and not only in one or another area. Strong candidates will welcome insight and feedback from department heads and staff members.
Red flag: If the candidate does not show they take a holistic approach to managing the operations of the business, that’s a major red flag. Bring in a Director of Operations who is prepared to move the entire organization forward with the highest levels of efficiency and productivity.
How have you optimized operational efficiencies in your previous positions?
What you want to hear: A strong candidate has experience reducing costs or time, or both, while at the same time maximizing productivity and quality of output. A candidate should be able to respond to this question with specificity by identifying the inefficiency they encountered, the solution they designed, the metrics they established for measuring the effectiveness of their solution, and the results of the initiative.
What types of contracts have you negotiated with vendors?
What you want to hear: Central to the role of Director of Operations is the ability to negotiate effective transactions with suppliers, contractors and vendors. The products and services furnished by these third parties keep the wheels of productivity in the organization turning smoothly. A qualified candidate should be able to discuss a range of transactions they have sourced and negotiated in their previous roles. Ask follow up questions to surface how they validated the third party, and the means by which they established accurate transaction values such as quantities, pricing, delivery schedules, and the like.
Red flag: A Director of Operations cannot have weak negotiating skills. A candidate who does not discuss in detail the type and size of previously negotiated transactions is likely not prepared for the role with your company.
How did you utilize Management Information Systems, Cost Analysis, and Variance Analysis in your previous job?
What you want to hear: This question allows you to determine your candidate’s technical experience. How have they used these tools and methods of analysis in their previous positions? A qualified candidate has a thorough understanding of these methodologies and can cite specific examples of their usage.
Red flag: If these tools and methods are not top of mind, or your candidate only speaks of them in general terms, this is a red flag that they are not prepared to assume the role of Director of Operations.
Can you tell me about a time you introduced a new technology to your staff?
What you want to hear: Introducing new technology is important for the constant improvement of operations. However, the process itself brings a learning curve that can cause a temporary slow down of productivity. Listen if your candidate has experience with integrating new systems and technologies into existing processes. How did they “sell” the value of the initiative to the staff? What program did they design and implement to ensure a smooth transition? How prepared were they to address the inevitable glitches and issues?
Red flag: A candidate who is heavy on ideas but light on plans for effective implementation will struggle in the role of Director of Operations. The inability to share a case study on the full process of ideation through implementation suggests a serious gap in the candidate’s qualifications.
How have you enhanced employee morale in your previous role?
What you want to hear: Ensure that your candidate understands the value a properly motivated team can have on company productivity. A strong candidate will share experience designing and introducing employee incentive and rewards programs, social retreats, bonus programs, performance recognition awards, and the like.
Every interview question can help get you closer to the right fit for your Director of Operations position.
Be sure to keep an eye out for candidates who:
- Will take a holistic view of your organization’s operations
- Have the technical skills to improve productivity
- Possess the leadership qualities needed to motivate your staff