Receptionists help support an office by serving as the first point of contact for callers and visitors, and handling general administrative tasks to keep the reception area and office running smoothly.
Your Receptionist job description will typically be your first point of contact with your candidate audience. How you communicate the information in your job description will shape how potential candidates perceive the job duties, the value of the role to the company, the company culture, the organization of the hiring process, and the like.
In a competitive marketplace, you want your job description to stand out so the most qualified candidates will be intrigued and motivated to apply. It’s about making an awesome first impression, and simply throwing together a generic job description won’t cut it. By putting extra time and attention into how you research, draft, and post your job description, you can make a big difference in the quality of applications and resumes you receive back.
Getting ready to interview Receptionist candidates? Check out our top Receptionist interview questions.
The job description template below will help you get started. Modify the template as needed to fit your particular business and job.
Receptionist Job Description Template
Our company is searching for a friendly and professional Receptionist who will be responsible for greeting clients and visitors who come to our office. As the face of our organization for callers or visitors, you will be in charge of directing clients to the correct offices, forwarding calls or taking messages, responding to general inquiries, replying to emails, distributing regular mail, scheduling meetings and appointments, maintaining a clean reception area, and supporting other general office management tasks.
The ideal candidate will have excellent oral and written communication skills, a professional presentation, the ability to multitask while maintaining accuracy, and a demonstrated proficiency in Microsoft Word and Excel.
- Directing clients to the correct offices
- Assisting with administrative tasks like copying, note-taking, and appointments
- Prepare appropriate meeting and training rooms when needed
- Answer, forward, and screen phone calls
- Schedule meetings and make reservations around staff and client availability
- Facilitate security by issuing and collecting badges and creating visitor logs
- Sort and distribute office mail
- Excellent oral and written communication skills
- Professional appearance and demeanor
- Ability to manage time and complete tasks correctly
- Competent in Word, Excel, and Outlook
- Prior experience as a receptionist or in an administrative role
- Ability to create an organized filing system
- Knowledge of administrative terminology and procedures
- Associate’s or Bachelor’s degree is preferred
Median Annual and Hourly Pay: $29,140 per year/$14.01 per hour
The median hourly wages for Receptionists in the top industries in which they worked:
Healthcare and Social Assistance $14.61
Professional, Scientific, and Technical Services $14.32
Administrative and Support Services $13.90
Religious, Grantmaking, Civic, Professional, and Similar Organizations $12.60
Personal Care Services $11.68
* Source for wage information: Bureau of Labor Statistics